Mobile / Sports
35db1 takes the handling of your personal data seriously. This policy explains what we collect when you use your account, how that information is used, and what choices you have — with access and eligibility subject to your local law and eligible regions.
When you create and use your account, we collect the information needed to run it — your registration details, transaction records tied to payment methods like Nagad, Rocket, and Bank Transfer, and device session data that keeps your login continuous across your phone and browser. We collect this information to process your transactions, verify your account, and maintain session continuity when you switch between devices. We do not sell your personal data to third parties. Data shared with payment processors is limited to what those processors require to complete your transaction — nothing more. Cookies and similar technologies on our site track your session state and navigation preferences; you can manage cookie settings through your browser. We retain account records for as long as your account is active and for a period afterward as required by applicable rules in the regions where our service operates. How long that is depends on the regulatory requirements relevant to your location. If you close your account, we will tell you what data we hold and the retention period that applies. Access to this service depends on your local law and eligible regions.
This policy covers the 35db1 platform and any account you hold with us. Some services connected to your account — including third-party payment processors and game content providers — operate under their own separate policies. Understanding the boundary between what we govern and what falls outside our policy helps you know where to direct a question.
Login sessions, device continuity, and the data tied to your registered account fall fully within this policy. We control how that information is stored and who can view it.
When you use Nagad, Rocket, or Bank Transfer, the payment processor handles its own portion of the transaction under its own privacy terms. We receive only the data we need to record the transaction on your account.
Your interaction with games and lobby content on our platform — what you open, how long a session runs — is covered by this policy. We use that data to maintain your session, not to build marketing profiles.
Links or embedded tools from outside our platform are not covered here. If a third-party service you reach through our site collects data, their own privacy terms govern that collection, not ours.
You have practical options for managing the personal data we hold. Through your account settings, you can review the details on file and submit a correction if something is wrong — for example, a contact detail that has changed. If you want to understand what records we hold in full, you can raise a data request through our support route and we will respond with what we have. Closing your account does not erase records immediately; we will explain the retention period that applies in your region when you make that request. All of these steps start from your signed-in account or through our published support channel — there is no separate form or external portal to find.
Open your account settings to see the personal details currently on file. If the information shown does not match what you provided, the correction path is in the same section.
Submit a correction request through your account page or contact support directly. We will update the record and confirm the change once it is processed on our end.
If you want a full picture of what we hold, contact our support team with your account details. We will tell you what data we have, what we use it for, and the retention period relevant to your region.
You can ask us to close your account at any time through support. We will walk you through what happens to your data afterward, including any retention period required by the rules that apply in your eligible region.
If you have a question about this policy, a data correction, or want to understand what we hold on your account, use one of the published routes below. We only list channels that are actually active — we do not list an address or operating hours we cannot stand behind.
Open the chat widget from any page on 35db1 while signed in. Describe your privacy question and the support team will respond through the same window.
Send your data or policy question to our published support email. Include your account username so we can locate your records without asking you to repeat yourself.
The help section inside your signed-in account includes a contact form specifically for account and data queries. It routes directly to the team handling privacy requests.
Security, retention, and transparency are the three areas where we want you to have a clear picture, not just a reassurance sentence.
Your account is protected at the session level. When you log in on your phone and later return on a browser, the session continuity tools we use do not store credentials in a way that exposes them — they track session state only for as long as your session is active.
We use cookies to maintain your login session and remember navigation preferences like your last lobby view. We do not use tracking cookies to build advertising profiles. You can clear or block cookies through your browser settings at any time.
We keep account and transaction data for as long as your account is open and for a period afterward that reflects the requirements of the regions where we operate. The specific period depends on applicable rules in your eligible region — we will state it plainly if you ask.
When this policy changes in a material way, we will notify you through your account or by email before the change takes effect. Continuing to use the account after that notice means you have seen the updated terms. You can always request the current version through support.
These are the specific questions we get about how your data is handled on 35db1. If your question is not here, the support route in the section above is the right place to send it.
We collect the details you enter at registration — name, contact information, and the credentials you set. Once your account is active, we also record transaction history linked to the payment method you use, whether that is Nagad, Rocket, or Bank Transfer.
We share data only where it is necessary to run your account. Payment processors receive only what they need to handle your transaction. We do not sell personal data to advertisers or data brokers. Game content providers do not receive your personal account details.
Open your account settings while signed in — the editable fields are shown there. For information you cannot edit directly, contact support with the correction you need. We will update the record and confirm when it is done.
Yes. Contact our support team through live chat, email, or the account help form and ask for a data summary. Include your username so we can locate your records. We will respond with what we hold and the purposes it is used for.
Closing your account stops new data collection, but we retain records for a period required by the rules applicable in your eligible region. When you request closure, we will tell you the specific retention period that applies so you know exactly what stays on file and for how long.
The core policy is the same, but access to this service and the specific data-retention rules depend on your local law and eligible region. If you are accessing 35db1 from Bangladesh, the terms apply to the extent permitted under applicable local rules — we recommend reading the full policy with that in mind.